Regional Tourism Association Saxony
Parkhotel Helene has received in the framework of the savings banks tourism barometer for the quality seal ServiceQualitat Sachsen Germany today. Parkhotel Helene has received in the framework of the savings banks tourism barometer for the quality seal ServiceQualitat Sachsen Germany today. Andreas Lammel MdB, President of the National Tourism Association Saxony e.V. (LTV) and Claus Friedrich Holtmann, Executive President of Ostsachsischen Sparkasse Federation (OSV) handed over the certificate, which stands for first-class service to the guest or customer. This Spa Hotel was supported in Bad Elster by two hotel management students of the vocational school Dr.
Rahn and partner in Auerbach. Goal was to uncover service gaps within the company and to improve the quality to the benefit of our guests”, says Franziska Streipert, student and quality coach. Wish and individual needs of our customers must come first, that’s why these are included in future on customer cards and in a Guest history entered.” Regularly evaluated to find this entrance to the hotel’s service program. So that guest needs are not only met, but exceeded, surprised the team from the Parkhotel Helene immediately its guests with small gifts for the journey home. Seasonal fruits or homemade Christmas cookies are original ideas and differ from the usual stand ard. But not only the guests, the staff have a high priority with us”, explains Uwe Albert, owner of the Parkhotel Helene, for communication and various training they are equipped with well for better quality of service in their job.” Who wants to analyze the services of his company as the Parkhotel Helene to the well-being of his guests and give when it comes to service suggestions, does the initiative ServiceQualitat Germany in Saxony.
The internal quality management system is aimed at all services, such as catering establishments, hotels, Spa and Leisure facilities, retailers, and carriers. Over 700 institutions from all over Saxony are already. 238 of them could already distinguish LTV Saxon as carrier of the initiative with the seal of quality. The initiative is supported by the free State of Saxony.
